Luxe Polish/Powder Wall Rack [N-06]

At Aaron's Spa & Furniture, we are committed to ensuring your satisfaction with our products. This policy outlines our procedures regarding shipping, inspection, and the process for addressing any shipping-related damages. Please carefully review this policy to understand your rights and responsibilities.

Shipping Process

When you place an order with us, we take utmost care to ensure your items are packaged securely and shipped promptly. We collaborate with reputable shipping partners to deliver your products to your designated address.

Thorough Inspection Upon Delivery

Upon receiving your order, we strongly recommend that you inspect all items thoroughly before accepting delivery. This includes checking for any visible signs of damage to the packaging or the products themselves.

Reporting Shipping Damages

In the unfortunate event that your items arrive damaged during transit, it is crucial to take the following steps:

Contact Us Immediately: If you notice any damage, please contact our customer service team at 832.326.3266 or aaron@v8co.com within 24 hours of receiving the items.

Note on Delivery Receipt: You have to note all the damages on the shippers delivery receipt. If you don't note it, we could not file the claim. If possible, note any visible damage on the delivery receipt provided by the shipper. This will help substantiate your claim.

Photographs: Take clear photographs of the damaged items and their packaging. These photos will be crucial for initiating a claim with the shipping provider.

Time Limit for Claims

Claims for shipping damages must be made within 48 hours of receiving the items. Any claims made beyond this time frame may result in the items being deemed unreturnable and unrefundable.

Claim Process and Timeline

Claims Processing: Initiated claims typically take 2-4 weeks to process. We will work diligently to resolve the issue as quickly as possible.

Packaging: During the claims process, it is essential to retain all packaging materials. These may be required for inspection by the shipping provider.

Replacement or Refund

Upon completion of the claims process, we will contact you to discuss your preferred resolution. You will have the option to choose between a replacement of the damaged items or a refund.

Contact Us

If you have any questions or concerns regarding shipping, inspection, or claims, please feel free to reach out to our customer service team at 832.326.3266 or aaron@v8co.com. We are here to assist you throughout the process and ensure your satisfaction.

By making a purchase with Aaron's Spa & Furniture, you acknowledge and agree to abide by the terms outlined in this Shipping and Inspection Policy.